repair information

Our Mailing Address:
GT40 Watches Repair Center

601 S. Harbour Island Blvd
Suite 109
Tampa, FL 33602

Repairs

We aim to return your timepiece as fast as possible in the finest condition.

Please expect a few weeks turnaround for standard warranty repair, and keep in mind that warranty service includes identification of problems, parts ordering and testing as well as the time it’ll take to ship the item. These procedures take time, especially as timing accuracy is the main concern.

We will not be liable under any circumstances for damages higher than the purchase price. Unless otherwise noted, all shipping and handling costs in connection with warranty service are the responsibility of the customer.

Our supplier uses only genuine parts. During the warranty period, all items covered by the warranty will be repaired free of charge.

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Ensure these stipulations are followed for hassle-free repairs:

  • All repairs must have a Return Merchandise Authorization number (RMA#).  Please call Customer Service at 813-524-0118 and a customer service representative will assign you an RMA # and assist you with any questions you may have. 

  • The RMA# must be listed clearly on the returned packaging.

  • Collect shipping will be refused.

  • Enclose $20 USD for domestic or $149 USD for international to cover shipping and handling.

  • For your protection, use only carriers that provide a tracking number.

  • Purchase insurance for your package for full value and request "an adult signature" in order to ensure the safe return to us so that you are completely protected if the shipment is lost or damaged in transit.

Whenever shipping your watch across any international border, you must label as such:

  • "Returning product to seller for repair only".

  • Value for customs purposes only: "No commercial value".

You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Center.

To submit your watch for repair please send it into us using USPS, FedEx, or UPS and include a note explaining the issue and all your contact information; including mailing address, phone number and email address.  We strongly advise you use a service that provides a tracking number and insurance for your timepiece.  Upon receipt we will evaluate and estimate your watch within 5 business days of receipt.  Please be sure to package your watch securely.